2012 Survey Report

Report from Hartington Surgery Patient Participation Group

The Practice is privileged to have a long established and very successful Patient’s Group. The Group is a registered charity which was initially set up in 1989 to provide medical or nursing equipment that would not easily be available on the NHS, to improve the health, or quality of life, of Hartington Surgery patients.

Funding is provided solely by patient donations, often given in memory of a loved one who received care and support from the Practice.

The Surgery would like to pass on sincere thanks for these charitable donations, without which the Patient’s Group could not offer its valuable support.

In more recent times the Group has also taken on the role of a discussion forum to exchange ideas and suggestions to improve service provision.

The Practice aims to use this constructive ‘patient led’ advice and feedback to prepare an action plan for future Practice improvements.

Hartington Surgery Patient Participation Group held its 22nd Annual General Meeting on 7th November 2011 and was represented by 12 patients and 2 Practice staff.

The Group was very pleased to welcome some new members and encouraged to see some ‘younger’ faces that are keen to be involved in providing valuable support and constructive suggestions to help shape the future of the Surgery.
Any registered patient is welcome to join the Group which consist of all age groups, from various backgrounds, living in both Staffordshire and Derbyshire.
Following election of officers the meeting focused upon the main agenda item which analysed and discussed patient suggestions and feedback from a recent independent patient survey.

Thank you to everyone who participated in our recent patient survey.

The independent survey asked a range of questions about the ‘whole patient experience’ when contacting or visiting the Practice.

Hartington Surgery is very proud to report that 92% of all patient ratings were good, very good or excellent.

The overall Practice scores were above the National average, based on practices of a similar size, in ALL areas.

The results of this survey will help the Surgery provide the best possible service for you!

The valuable suggestions and proposals from the Patient Participation Group, in conjunction with the patient experience survey results, provide a basis for on-going Practice improvements. The Practice has constructively acted upon these valuable proposals which are detailed in the attached Hartington Surgery Action Plan.

If you have any suggestions or ideas that may benefit the Practice please join the Patient Participation Group. If you are unable to attend the meetings or would like any further information you can contact the Practice Manager at any time or put your thoughts in the suggestion box located in the Reception area.

The next Patient Participation Group meeting will be held at Hartington Surgery on Monday 14th May at 7.30pm—
PLEASE NOTE CHANGE OF DATE: the date of the next meeting will be on 19th November 2012 at 7:30pm
Please come along and help shape the future of your local Surgery!

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