2014 Survey Report

Report from Hartington Surgery Patient Participation Group

An introduction to our practice and our Participation Group (PPG)

Practice profile -Hartington Surgery is a small, but busy, General Practitioner (GP) Surgery, located in the heart of the Peak District.

The Practice works within its General Medical Services (GMS) contract to provide a varied range of medical services to care to approximately 3100 patients who are located over a vast rural area which does not encompass any towns.

The varied population is employed in farming, quarrying, leisure and tourism as well central for commuting to towns and cities in each direction.

There is a dispensary attached to the Practice which dispenses to all patients as there is no local pharmacy.

There are three Partners, which include two Doctors and an Advanced Nurse Practitioner, who are supported by locum cover as required.

The wider healthcare team consists of Practice Nurses, Health Care Assistants, Community Nurses, Dispensers and a variety of visiting professionals which include a Counsellor and Dietician.

The administrative team consists of Practice Manager, Secretary and Receptionists.

The Practice is privileged to have a successful, long established, Patient Participation Group (PPG).

The Group is a registered charity, which was initially set up in 1989 to provide medical or nursing equipment that would not easily be available via the NHS, to improve the health, or quality of life, of Hartington Surgery patients.

In more recent times, the Group has taken on the additional role of a discussion forum, and reference group, to exchange ideas and suggestions to improve service provision.

The Practice aims to use this constructive ‘patient led’ advice and feedback to prepare an action plan for future Practice improvements.

The PPG feedback, support and criticism has been instrumental in securing a number of important organisational and premises improvements over the past few year (please refer to the Practice website for previous reports and action plans).

The Practice tries to ensure that the PPG is representative of the wider population and uses a variety of media to try to reach all patient groups and ages.

The Group is publicised via newsletter articles, the Practice website, the waiting room display screen, posters in local shops and in the Surgery as well as invitation letters to local groups who have a long standing interest in the Patients Group, i.e. Local Parish Councils and existing PPG members.

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