Management and Administration

Our Management and Administration Staff:

Practice Manager

Receptionists

The Receptionists ease the flow of patients for the Clinicians and keep the practice running smoothly. They are here to help you. For example; they can give you results of laboratory tests and can arrange transport for hospital appointments, if eligible.

Sometimes they may need to ask for further details. They are not being nosey and are bound by the same rules of confidentiality as the Doctors and Nurses. All medical information, which is held on your behalf, is governed by the Data Protection Act and staff are vigilant in ensuring that only essential information is made known to other practice staff.

Receptionists are the engine house of the surgery, doing a wide range of administrative jobs, answering telephone calls and greeting patients at the counter. At times there may be slight delays so please be patient until they can attend to you.

Data Protection Act 1998

The Practice fully complies with the Data Protection Act 1998.  Under the Act patients have a right to be informed whether personal data about them is being processed and have the right of access to the data. Patients can review the data processed and formal applications for access should be made in writing to the Practice Manager.  A fee may be charged for this.