Self Referral Information

Many services previously accessed through your GP surgery can now be accessed directly without the need for a GP appointment. This can be time saving for you and helps avoid unnecessary appointments with the GP or Nurse Practitioner.

Please refer to contact details or follow the links below for further information:

Advocacy Services
Autism Information and Advice Service
Carers

Please click the links:

‘If you Care – We Care’   The Practice has a dedicated Carers Champion

 

Citizens Advice Bureau

The Citizens Advice Bureau visits Hartington Surgery each Wednesday morning. They are able to offer free, confidential, impartial advice on a range of subjects including legal, financial and consumer matters. Appointments are available for registered patients from 9.15am and must be pre-booked at Reception on 01298 84315 (opt 1)

Advice is also available by contacting the public advice line on 0300 456 8390 (9am to 4pm Monday to Friday)

Community Nursing Services

High Peak & Dales Central hub

Tel: 01332 564 900 (open 8am -6.30pm)
This is the number for urgent and non-urgent calls

Contacting Emergency Services (999) for non-verbal patients

D/deaf, deafblind and hard-of-hearing people can contact police, ambulance, fire rescue or coastguard by text 999!

First you need to register your mobile…

  1. STEP 1. Text ‘REGISTER’ now on your mobile and send it to 999
  2. STEP 2. Then after you get a text back (Terms & Conditions) – you text back ‘YES’.

Then you are ready!

In emergency only, please text the 3Ws:

  • Which emergency service? (Police, Ambulance, Fire or Coastguard)
  • What’s wrong?
  • Where? Address, place, road etc.

Important – if you got a new mobile, please register again on your new mobile!

A person can call 999 and either press 55 or tap the handset twice, the call handler recognises that the person is in a scary situation and dispatches the police.

Please following this link: https://www.deaflink.org.uk/bsl/services/information/999-phone-registration

Counselling Services, Psychological Therapies and Mental Health Support

Derby & Derbyshire Health & Wellbeing:

IAPT – Counselling and Psychological Therapy Services – FOR URGENT, EMERGENCY mental health support contact: The Derbyshire Mental Health Helpline and Support Service. This is a freephone service available to everyone living in Derbyshire – both young people and adults. It is open 24 hours a day, seven days a week. If you or your loved one are experiencing distress or anxiety, or feeling that you cannot cope, call us on 0800 028 0077 for support over the phone. That support could be about your mental health, but you can also talk through practical issues that may be causing concern.

 

Build Sound Minds – Services available to support children and young people’s emotional and mental health – Build Sound Minds Leaflet

Build Sound Minds – Derby and Derbyshire Services available to support children and young people’s emotional and mental health April 2020. Derby and Derbyshire have one joint Future in Mind Local Transformation Plan which sets out the priorities and dallimore.derbyshire.sch.uk

Kooth.com

A service available for those aged 10 – 25yrs. Support available for your mental health.

 

Mental Health Crisis Support: Drop-in Service

Derbyshire Crisis Resolution and Home Treatment Team – If you are experiencing a mental health crisis and don’t feel that you are able to cope without urgent support, you can contact your Doctor or Derbyshire Crisis Resolution and Home Treatment Team:

  • Tel – 01298 814 784 or out of hours number 07973 967 186
    This service is available for adults aged 18-65 years

Rural Agriculture Benevolent Institution – ‘Helping Farming People’

  • Mental Health Support
  • Training and Upskilling
  • Support for living independently.
  • Help at a critical time.

https://rabi.org.uk/

Continence Services for Adults and Children

Adult Continence Services: Please note that this information and service is for adult patients only. For children, see below. 

Many people suffer with bladder and bowel problems and do not realise that help and advice is available. The continence advisory service offers a comprehensive assessment and treatment service by a continence specialist nurse for people with a Derbyshire GP.

 

Pad / Product Queries:
Tele: 01773 546869
Email: – [email protected]
To activate a delivery : 0800 030 4466 – option 1 & option 1 again

 

What are our core service delivery hours?

  • Telephone lines and email accounts are monitored and answered between 08:00 and 15:00 Monday to Friday.
  • Clinic appointments and home visits are available between 09:00 and 16:30 Monday to Friday

Children’s Continence Services: We are a small nurse-led community service working within Derby city and Derbyshire. We support children and young people 4-18 years (19 if your child attends a special school) with continence needs.

 

We work closely with the following agencies where appropriate:

  • Children’s centres, nurseries, playgroups, schools and other education services
  • Other medical professionals such as doctors, psychologists, physiotherapists, occupational therapists, speech and language therapists and school nurses
  • Adult services to ease your child’s transition from children’s series
  • Social Care Services
  • Private and voluntary agencies

Our service adheres to Trust policies and service specifications, which include Child Protection

Dementia Support Services

 

Download this document: Dementia Support in Derbyshire During COVID-19 FAQs

 

Looking for information, support or advice about dementia? Our helpline is here for you on: 0300 222 11 22

 

Approach
Cauldon Chambers
10 Stoke Road
Shelton
Stoke-on-Trent, ST4 2DP

https://www.alzheimers.org.uk

 

Staffordshire: https://www.approachstaffordshire.co.uk

Telephone: 01782 214 999

Email: [email protected]

Health Visiting Teams

Contact Details:

 

  • Buxton: 07816 064 870
  • Ashbourne: 01335 230 000-opt 5
  • Staffordshire: 0300 124 5029
  • Derbyshire wide central point of access 0-19yrs (HV and school age): 01246 515 100
  • Child Health Advice – chat/text based service 0-5 SPA: 07507 327 769 (for parents)
Insomnia

You can refer yourself to the NHS for Insomnia via the Sleepstation service. Their team will take the time to understand what’s going wrong with your sleep and support you to improve your sleep. Most people find resolution to their sleep problems within 3-4 weeks. The service uses the gold-standard approach and provides natural resolution, as it’s completely medication free. This is ideal as most sleep medications come with unwanted side-effects and are not suitable for long-term use.

 

Please visit – https://www.sleepstation.org.uk/start-now/

Lifestyle

Live Life Better – Derbyshire – Help to feel fitter, lose weight or quit smoking

The Derbyshire Recovery Partnership – Help with a drug or alcohol problem

Live Life Better Derbyshire

Derbyshire Recovery Partnership

STARS: Staffordshire Treatment and Recovery Service

GamCHAT Service – Do you know someone who has a problem with gambling? If you would like further information and support please contact GamCHAT on 07506 692 873 or email [email protected]

Download this leaflet: GamCHAT

Social Prescribing – Offering a range of support and services, taking a holistic approach to people’s health and wellbeing

http://highpeakcvs.org.uk/index.asp?id=217

High Peaks CVS Social Prescribing – Welcome to High Peak CVS Social Prescribing Service. Social prescribing is a means of enabling GP surgeries to refer people to a social prescribing link worker.

highpeakcvs.org.uk

Local Urgent Treatment Centres - Available from 8:00am to 8:00pm
  • Buxton Cottage Hospital – Tel: 01246 214 000
    London Road, Buxton, Derbyshire, Sk17 9NJ
  • Whitworth Hospital – Tel: 01629 580 211
    330 Bakewell Road, Matlock, Derbyshire, DE4 2 JD

(Please note – there is no Urgent Treatment Centre at St.Oswalds Hospital, Ashbourne). If your injury is during normal GP Practice opening hours, you should contact the Surgery first for advice.

 

Urgent Treatment Centres can help with a variety of injuries, including:

  • Sprains
  • Minor Eye Injuries
  • Minor Scalds and Burns
  • Suspected Broken Bones
  • Fevers
  • Abdominal Pain
  • Provide Emergency Contraception

If your injury is more serious you may have to travel to a larger Accident and Emergency unit –

 

Maternity Services

If you think you may be pregnant you can arrange your antenatal care by contacting High Peak Maternity Office on: 01298 212 217

National Cancer Screening Programmes

Abdominal Aortic Aneurysm (AAA) Screening

An Abdominal Aortic Aneurysm (AAA) is a potentially life threatening condition, with the highest risk group being males over the age of 65. Screening can help spot a swelling in the aorta early on when it can be treated. The screening consists of a painless, non-invasive ultrasound scan.

 

Contact details and referrals

In England, appointment letters are automatically sent to men during the year they turn 65. Men aged 66+ can refer themselves for AAA screening.

 

To make an appointment by telephone or email:

Telephone 01332 783 485 – Please have your 10-digit NHS number ready, if possible.
Email: [email protected] – Please include your 10-digit NHS number

______________________________

Bowel Cancer Screening

NHS bowel cancer screening checks if you could have bowel cancer. It’s available to everyone aged 60 or over and 56 year olds. If you’re within the screening age range and have not yet received your first test kit,

Tel: 0800 7076060 to request one.

Recalled every 2 years from ages over 55 – 74yrs

_____________________________

Breast Cancer Screening

To have screening you have an x-ray of your breast called a mammogram. Breast screening is for women between the ages of 50 and 70, it is also for some trans or non-binary people. You should get a letter with your results within 2 weeks.

Please contact 01246 516060 for further information and to find out about screening services in your area.

Recalled every 3 years from ages 50 – 71yrs

_____________________________

Cytology – (Smears)

Cervical screening is available to women and people with a cervix aged 25 to 64 in England. All eligible people who are registered with a GP (as female) automatically receive an invitation by mail.

Please contact the Surgery to make appointemnts for cervical screening.

Recalled every 3 years from ages 24½ – 49yrs

Recalled every 5 years from ages 50 – 64yrs

NHS Podiatry and Chiropody
  • St. Oswalds Hospital: Tel: 01335 230 000 Opt.7
    Clifton Road,  Ashbourne, Derbyshire, DE6 1DR
  • Buxton Health Centre: Tel: 01298 79251
    Bath Road,  Buxton, Derbyshire, SK17 6HH
  • Newholme Hospital, Ashford Therapy Unit: Tel: 01629 817973
    Baslow Road, Bakewell, derbyshire

Whichever service you wish to attend you MUST complete, and return this Request Form: Podiatry Online Request for Appointment

Once received, your request will be triaged and you will be contacted regarding an appointment. Please be aware there are long waiting lists for this service.

Parkinson's Support Group

Emotional and Practical Support: Buxton Group Meeting

We offer information, friendship and support to local people with Parkinson’s, their families and carers. We also organise regular events and social activities. Join us – and meet other people affected by Parkinson’s in your area.

 

https://localsupport.parkinsons.org.uk/activity/buxton-group-meeting

Physiotherapy Services Available at Various Locations
  • Buxton Cavendish Hospital: Tel: 01246 565 050 Opt. 2
  • Bakewell Newholme Hospital: Tel: 01246 565 050 Opt. 2
  • St.Oswalds Hospital, Ashbourne: Tel: 01335 230 000 then press option 4 for Physio

 

Hartington Surgery uses ZoomPhysio to provide rapid, online treatment for mild musculoskeletal conditions. If you’re suffering from aches or pain, you can receive a personalised online physio plan with easy to follow, easy to view exercises, put together for you by our MSK Practitioner Team.

 

To get started with ZoomPhysio, click on the ZoomPhysio logo and get your recovery underway. If you’re concerned about your symptoms, please contact us and arrange a call with our Musculoskeletal Practitioner. You can also arrange a call with our Musculoskeletal Practitioner once you have completed an online physio plan and symptoms have not improved.

 

Download this information leaflet

Services for Older People

Strictly no Falling – You can self-refer for support and exercise classes to help prevent you falling.

 

Age UK Derby and Derbyshire: Stictly No Falling Referrals. Click the link below:

The Strictly No Falling Referral Form

 

This can be used for new referrals to falls classed (section 1 and 2) or instructors can provide individual assessment scores (sections 1 and 3).

Sexual Health

A range of sexual health services are avialble across Derbyshire including matters related to Contraception, Pregnancy concerns and sexually transmitted diseases

 

You can book online at:

Stoke on Trent and North Staffs

Includes Cobridge, NewcastleUnder Lyme, Bentilee, Blurton, Meir and Shelton

 

East Cheshire Go sexual Health

Includes: Liverpool, Knowsley, Cheshire East, Warrington & Halton

Social Care

Call Derbyshire – Tel – 01629 533190

Social Services via Staffordshire County Council – Tel: 0300 111 8000

Stay Well
A range of self-care support can be accessed from: Joined up Care Derbyshire (https://joinedupcarederbyshire.co.uk/stay-well/)
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