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IMPORTANT INFORMATION ABOUT PRESCRIPTIONS

Due to the continued growing workload within the dispensary, issues with supplies of medication; which means requests must be referred back to a GP, consultant or pharmacist and as it is our priority to maintain safety, it has become necessary for us to ask for 72 hours (3 working days) notice to prepare your repeat prescriptions. The 72 hour period begins once the dispensary has received your order; therefore please bear this in mind when placing your orders online. If you order over the weekend then the dispensary will not receive it until Monday morning, making it available for collection Thursday morning onwards. In the event of Monday being a bank holiday, we would not receive your order until Tuesday, making it ready for collection on Friday.

Below is a simple table setting out the new ordering and collection days:

Day Received in Dispensary Day for Collection
Monday am / pm Thursday am / pm
Tuesday am / pm Friday am / pm
Wednesday am / pm Monday am / pm
Thursday am / pm Tuesday am / pm
Friday am / pm Wednesday am / pm

Repeat Supplies of Medicine

By following the points below, it will prevent you from running out of medication at inconvenient times. If you need medication urgently during surgery hours please contact the dispensary.

Repeat Prescriptions can be ordered in the following ways:

  • Online via Patient Access, if you require details about this please ask at Reception or the Dispensary; please note, this is not available for patients under the age of 16yrs.
  • Online via the NHS App; download the NHS App and follow the prompts to register. Once registered, click on the ‘Prescriptions‘ icon along the bottom to place an order.
  • Tick the items that are required on the white re-ordering slip, which you will find in the bag with your medication. Once this is completed, drop it off at the Surgery; there is a white post box situated in the porch where you can place your slip.
  • Telephone 01298 84315, option 2 between 11:00am and 6:00pm.

The prescription will be ready for collection 72 working hours from the time your request has been received by the Dispensary, as your medication may need to be specially ordered. You may collect prescriptions between the hours of 8:00am and 6:30pm Monday – Friday. (Please see the table above)

For patients who receive their prescriptions via our delivery service then we must have your orders by Friday morning at the latest, if you order via telephone then please call on Thursday.

Prescriptions will not be ready for collection sooner than the 72 hours (3 working days). If you find you have ran out of medication please telephone the Dispensary to discuss, do not just turn up expecting a supply of medication to be given as all medication must be authorised by a GP before it can leave the premises.

We can dispense medication to all our registered patients who live further than 1 mile from a pharmacy, if you live less than 1 mile from a pharmacy then we can only issue you the green paper prescription, we are not allowed to issue you packets of medication. Any patients who live more than 1 mile from a pharmacy but who wish to use a pharmacy for their medications can also choose this option. Please discuss this with dispensary staff as a postal arrangement can be put into place for your paper prescriptions.

If you are entitled to free prescriptions or have a valid pre-payment certificate (PPC) please make sure you, or your representative, provide proof of exemption when prescriptions are collected. It is the responsibility of the patient to make sure any exemptions are within date. Once the green paper prescriptions leave the Surgery they are randomly checked by NHS Business Services Authority to ensure the declarations made by the patients, or representatives are correct. If they find any discrepancies then a fine will be issued direct to the patient.

Thank you for your cooperation
Hartington Surgery.


When ordering your repeat prescription please refer to our Opening Hours Page for the dates of our staff training.