Dispensary

Repeat Supplies of Medicine

Repeat Prescriptions can be ordered in the following ways:

  • Online via Patient Access, if you require details about this please ask at Reception or the Dispensary; please note, this is not available for patients under the age of 16yrs.
  • Online via the NHS App; download the NHS App and follow the prompts to register. Once registered, click on the ‘Prescriptions‘ icon along the bottom to place an order.
  • Tick the items that are required on the white re-ordering slip, which you will find in the bag with your medication. Once this is completed, drop it off at the Surgery; there is a white post box in the porch where you can place your slip.
  • Telephone 01298 84315, option 2 between 11:00am and 6:00pm

72 hours’ notice is needed for repeat prescriptions to be prepared

This period begins once the dispensary has received your order; therefore please bear this in mind when placing your orders online. If you order over the weekend then the dispensary will not receive it until Monday morning, making it available for collection Thursday morning onwards. In the event of Monday being a bank holiday, we would not receive your order until Tuesday, making it ready for collection on Friday.

Please see the table below, setting out the ordering and collection days from the Dispensary:

Prescriptions can be collected during Dispensary opening hours, which are Monday to Friday 8:00am until 6:00pm.

Day Received Day to Collect
Monday am or pm
Thursday am or pm
Tuesday am or pm
Friday am or pm
Wednesday am or pm
Monday am or pm
Thursday am or pm
Tuesday am or pm
Friday am or pm
Wednesday am or pm

For patients who receive their prescriptions via our delivery service then we must have your orders by Friday morning at the latest, if you order via telephone then please call on Thursday.

Prescriptions will not be ready for collection sooner than the 72 hours (3 working days). If you find you have ran out of medication please telephone the Dispensary to discuss, do not just turn up expecting a supply of medication to be given as all medication must be authorised by a GP before it can leave the premises.

We can dispense medication to all our registered patients who live more than 1 mile from a pharmacy. If you live 1 mile or less from a pharmacy then we can only issue you the green paper prescription, we are not allowed to issue you packets of medication. Any patients who live more than 1 mile from a pharmacy but who wish to use a pharmacy for their medications can also choose this option. Please discuss this with dispensary staff.

If you are entitled to free prescriptions or have a valid pre-payment certificate (PPC) please make sure you, or your representative, provide proof of exemption when prescriptions are collected. It is the responsibility of the patient to make sure any exemptions are within date. Once the green paper prescription leaves the Surgery they are randomly checked by NHS Business Services Authority to ensure the exemptions declared are correct. If they find any discrepancies then a fine will be issued direct to the patient.

Thank you for your cooperation
Hartington Surgery.


When ordering your repeat prescription please refer to our Opening Hours Page for the dates of our staff training.

Order Online

If you have registered for this service, please click on the button below. You will be redirected to the logon screen at Patient Access, insert your Practice ID Number and your Access ID Number to sign in. Please ask our Dispensary Staff for further details.

Prescriptions are Free for any patient who:

  • is under the age of 16
  • is 16, 17 or 18 and in full time education
  • is aged 60 and over
  • has a valid maternity exemption certificate (these are issued by the midwife at the booking appointment)
  • has a valid medical exemption certificate
  • has a valid exemption certificate issued by the Ministry of Defence
  • has a valid HC2 (full help) certificate
  • receives Income Support or Income-related Employment and Support Allowance
  • receives Income-based Jobseeker’s Allowance
  • has a tax credit exemption certificate
  • receives Pension Credit Guarantee Credit (including partners)
  • receives Universal Credit and meets the criteria

If you are not entitled to free prescriptions, a ‘Pre Payment Certficate (PPC)’ may save you money. Please ask the Dispensary for details.

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