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What to do when the Surgery is Closed

If medical advice is required when the Surgery is closed, please telephone 111 to contact the Out of Hours service provider. You will be asked to provide limited information in the first instance to enable your call to be prioritised. This will be followed as soon as possible by a Clinician calling you back who will give appropriate advice based on the information that you have given.

If you are calling on behalf of someone else please have relevant information available, such as:

  • Address
  • Date of birth
  • Current medication
  • Name of their GP

If considered necessary you will be referred to a duty Doctor or Nurse Practitioner who will contact you and, either give further telephone advice, or ask you to attend a local centre or in appropriate circumstances visit you at home.

Emergencies

During Surgery hours an emergency is a medical problem that needs attention within 30 minutes. After hours it is a medical problem that cannot wait until the surgery opens.

NHS 111
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People who call NHS 111 with an urgent health issue that is not an emergency, are prioritised and routed to the most appropriate care, based upon the symptoms they report. The call-handler steers patients towards a range of care options from self-care through to Nurse Clinicians, GPs, Urgent Care Centres and Accident and Emergency Departments, whilst also having the capability to pass calls directly to the Ambulance service in the event of an emergency.

NHS 111 is a free-to-use number which operates 24 hours a day, 365 days a year. 111 is an alternative to 999 which should be used for non-emergency health problems.

CORONAVIRUS UPDATE

IMPORTANT MESSAGE UPDATE

Due to the ongoing coronavirus pandemic we have suspended online appointment bookings.

If you require an appointment please call 01298 84315.  You will be asked some questions regarding your symptoms, contacts and travel history.

If you do not require a face to face appointment or physical examination, please arrange a telephone consultation and a Clinician will call you back.

Guidance as at 13th March advises anyone with mild symptoms of a new persistant cough or fever to stay at home and self isolate for at least 7 days. 

PLEASE DO NOT VISIT THE SURGERY,  A PHARMACY OR HOSPITAL IF YOU HAVE THESE SYMPTOMS

Further advice can be obtained from NHS 111 online via nhs.uk.  Only contact the 111 telephone line if you are unable to access the online service.

The Surgery will only be able to accept payments via ‘contactless’ cards.  If you do not have this facility, please discuss with a member of the Dispensary team.

Please do not send paper prescription requests.  Repeat prescriptions can be ordered by telephone or online via Patient Access or the NHS App.

Thank you for your co-operation.

Please download this leaflet Explaining COVID19 to Children


The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.

Call 111 now if you’ve been:

  • to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
  • to Iran, areas of Northern Italy in Lockdown or ‘Special Care Zone’ areas in South Korea since 19 February
  • to other parts of Mainland China or South Korea, Thailand, Japan, Hong Kong, Taiwan, Singapore, Malaysia or Macau, in the last 14 days and have a cough, high temperature or shortness of breath
  • to other parts of Northern Italy (anywhere North of Pisa, Florence and Rimini), Vietnam, Cambodia, Laos or Myanmar since 19 February and have a cough, high temperature or shortnhess of breath
  • in close contact with someone with confirmed coronavirus

Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

Further information is available on nhs.uk