Out of Hours
What to do when the Surgery is Closed
If medical advice is required when the Surgery is closed, please telephone 111 to contact the Out of Hours service provider. You will be asked to provide limited information in the first instance to enable your call to be prioritised. This will be followed as soon as possible by a Clinician calling you back who will give appropriate advice based on the information that you have given.
If you are calling on behalf of someone else please have relevant information available, such as:
- Date of birth
- Current medication
- Name of their GP
If considered necessary you will be referred to a duty Doctor or Nurse Practitioner who will contact you and, either give further telephone advice, or ask you to attend a local centre or in appropriate circumstances visit you at home.
During Surgery hours an emergency is a medical problem that needs attention within 30 minutes. After hours it is a medical problem that cannot wait until the surgery opens.
People who call NHS 111 with an urgent health issue that is not an emergency, are prioritised and routed to the most appropriate care, based upon the symptoms they report. The call-handler steers patients towards a range of care options from self-care through to Nurse Clinicians, GPs, Urgent Care Centres and Accident and Emergency Departments, whilst also having the capability to pass calls directly to the Ambulance service in the event of an emergency.
NHS 111 is a free-to-use number which operates 24 hours a day, 365 days a year. 111 is an alternative to 999 which should be used for non-emergency health problems.