Suggestions and Complaintslogo

We offer a Practice Suggestions and Complaints Procedure to deal with comment, suggestions and complaints about the service provided.

If you have a good idea about how we can improve the service that we offer there is a suggestion box located in the Reception area.

Our aim is to give you the highest possible standard of service and we will deal promptly with any problems that occur.

If you are unhappy with anything that has happened to you at the Practice please ask to speak to the Practice Manager, or put your complaint in writing to:

Julie Coles
Practice Manager
Hartington Surgery
Dig street
Hartington
Buxton
Derbyshire SK17 0AQ

Or you can contact NHS England:

By post:

NHS England
PO Box 16738
Redditch
B97 9PT

Electronically using the NHS England email address:

[email protected]

Please write ‘For the attention of the Complaints Manager’ in the subject line.

By telephone:

0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)

All complaints:

  • are handled efficiently
  • are properly investigated
  • are treated with respect and courtesy
  • receive advice and assistance to understand the complaints procedure
  • receive a timely and appropriate response and are told the outcome of the investigation or complaint and what action has been taken in light of the outcome of the complaint

If patients are not satisfied with the way their complaint has been dealt with by the provider, or commissioner, they can contact the Parliamentary and Health Service Ombudsman (PHSO)

By post:

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Electronically:

[email protected]

By telephone: 0345 015 4033

Policy on Violent Abusive behaviour

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.