Hartington Surgery is a rural surgery located in the Peak District Village of Hartington. We have produced this website to provide you with information about the way the Practice is organised and the services that are provided directly by Practice Staff, or by other members of the Primary Health Care Team. Services will, by necessity, change from time to time, please do not hesitate to telephone the Practice to check the current position.
The Friends and Family Test is a way of gathering your feedback,
so we can continually review our service. It is based on one simple
"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?" You also have the opportunity to add other comments.Your feedback will help us to learn more about what you think of your experience when attending surgery, what you like and what you think we could improve.
Please could you click on the link below to print and complete
the form and return it to the surgery.
THE NHS FAMILY AND FRIENDS TEST FORM
**We have created a NEW PAGE titled, FFT, please navigate to this page for more information on the Friends and Family Test and to watch a video explaining this.**
GP Commissioning in the High Peak
Under the new government plans for the National Health Service, GPs are being asked to form groups that will be given the freedom and the responsibility for commissioning care for their local communities.
Commissioning is the process by which your GP will ensure that the local health care services that are provided most effectively meet the needs of our local population.
GPs will have the responsibility to ensure the delivery of excellent local health care that will also be the best use of tax payers’ money in these challenging economic times. Hartington Surgery has joined forces with the North Derbyshire Clinical Commissioining Group. Each surgery will continue to function as normal but will be planning the future local health care needs as part of a North Derbyshire Group. To achieve the best for out patients the North Derbyshire GPs will be working closely with patient representatives, other health, social and voluntary organisations and the Local Authority and will be supported by a team of management expertise. If you would like more information please contact the Practice Manager.
**Electronic Access to Medical Records**
Patients who are registered to use 'Patient Access' to
electronically order repeat prescriptions and to make appointments,
can also benefit from the added facility which enables access to
view their personal medical records. The system is very secure and
requires personal identification numbers and passwords before access
If you would like to register to use this facility please contact the Practice.
**Launch of NHS 111**
In October 2011 the NHS 111 telephone number went live in
the Chesterfield, Bakewell and Matlock area and will be introduced
into our Practice area in February 2012.
Download our Flyer for more information...
People who call NHS 111 with an urgent health issue that is not an emergency, are prioritised and routed to the most appropriate care based upon the symptoms they report. The call-handler steers patients towards a range of care options from self-care through to nurse clinicians, GPs, urgent care centres and accident and emergency departments, whilst also having the capability to pass calls directly to the ambulance service in the event of an emergency.
NHS 111 is a free-to-use number which operates 24 hours a day, 365 days a year. 111 is an alternative to 999 which should be used for non-emergency health problems.
Newly Registered Patients
To register with the practice contact Reception who will provide you with the necessary forms and Practice Leaflet. In order that we can establish your current health all newly registered patients should make an appointment with the Practice Nurse for a new patient health check and with a clinician, if on current medication as it normally takes a few weeks for your previous medical record to be forwarded to us.
You will be registered with the practice as a whole and will be assigned to the list of one of the partners. When making an appointment you may request a consultation with the Clinician of your choice.
We are always happy to see any relatives or friends staying with you if they need a Doctor or Nurse. They will need to fill out a short form for the information to be returned to their own Doctor. Please arrive 10 minutes before your appointment to allow time for completion of the necessary forms.
The Surgery is fully equipped for disabled access, including toilet facilities.
Please contact the surgery if you believe yourself or a family member may need the assistance of an interpreter at a consultation. The Practice will endeavour to obtain an interpreter if one is not already available.
You will be offered a choice of hospitals that specialise in the area of medicine required. You will be given the opportunity to choose where you wish to be seen and to make an appointment at a convenient time.
This practice supports the Government’s NHS ZERO TOLERANCE ZONE campaign. GPs and their staff have the right to care for others without fear of being attacked or abused. We ask that you treat your GP and practice staff with courtesy and consideration.
Monday/Tuesday/Thursday/Friday 8:00am - 6:30pm
Wednesday 7:00am - 6:30pm
We offer additional extended hours on Wednesday from 7:00am - 6:30pm
The Practice is not open at weekends or on Statutory Public Bank
Holidays. The Practice does close for one afternoon each month for
staff training and development, known as QUEST sessions.
Please refer to the latest Practice Newsletter or telephone the Practice for confirmation of closure dates.
What to do when the Surgery is CLOSED
If medical advice, or medication, is required out of hours, please telephone the surgery (01298 84315) and your call will automatically be redirected to 111. You will be asked to provide limited information in the first instance to enable your call to be prioritised. This will be followed as soon as possible by a clinician calling you back who will give appropriate advice based on the information that you have given.
If you are calling on behalf of someone else please have relevant information available, such as:
- date of birth
- current medication
- name of their GP.
If considered necessary you will be referred to a duty Doctor or Nurse Practitioner who will contact you and, either give further telephone advice, or ask you to attend a local centre or in appropriate circumstances visit you at home.